Credits and wallet
On the free plan, a few pay-per-use features are paid from a prepaid wallet of credits: posting to X and X plugs, media storage above the free amount, and repeat runs of the guided brief onboarding. You top up by card, credits are spent as you use those features, and everything else in Studio stays free.
Who has a wallet?#
Every workspace on the free plan. The wallet chip in the top bar shows your balance; open it for recent transactions, View billing and View prices. Paid plans have no wallet: everything they include is already paid for.
What do credits pay for?#
| Feature | How it is charged |
|---|---|
| X | Per post when it is scheduled, per account lookup when you connect, and per read when you load X analytics. See X. |
| X plugs and reposts | Per action when a plug runs: a post read for each likes check (once per post per day), an X post for each follow-up, and a repost for each repost. See Plugs. |
| Media storage | The first 2 GB are free. Each further GB is charged once, when an upload starts using it. Deleting files frees space but gives no credits back. |
| Brief onboarding | Your first guided onboarding is free. Later runs cost credits, refunded if the onboarding is not finished. |
| Skills library | Free to use. It unlocks with your first top-up. |
Everything else is free: every other channel, LinkedIn Page and Threads plugs, scheduling, the calendar, team members, webhooks, the public API, MCP and the CLI. The current price of each item is on the live prices page.
How do I top up?#
- Choose Top up in the wallet chip, on the Billing page or on the Prices page. A locked feature, such as X, also opens it.
- Pick or enter an Amount. Top-ups are whole amounts, without cents, above the minimum shown in the dialog. The dialog shows how many credits you get.
- Optionally tick Save card and enable auto top-up.
- Choose Continue to checkout and pay with Stripe. Credits arrive as soon as the payment clears.
Only an admin of the workspace can top up. Your first top-up also unlocks X, the brief and the skills library.
How do auto top-up and the monthly spending limit work?#
Auto top-up keeps pay-per-use features running when your balance runs low. On the Billing page, in the Auto top-up card, set:
- When balance falls below a number of credits, add an amount, charged to your saved card.
- Monthly spending limit: the most auto top-up may charge in a month.
When auto top-up reaches the limit, it pauses until you top up by hand, and the card shows when the limit resets. Auto top-up is available after your first top-up and needs a saved card, which you can change from the same card.
What happens when my balance runs low?#
- Scheduling: a charge that your balance cannot cover is refused, unless auto top-up can cover it. Save the post as a draft, or top up.
- A post that is due: if an X post comes due and the balance cannot cover it, it is not published and not retried. Top up and reschedule it.
- A plug that runs: if an X plug cannot be paid for, it does not call X, stops for that post and sends one notification. It is not retried for that post.
- Warning ahead of time: Studio tells you when posts scheduled in the next 48 hours need more credits than you have.
- Below zero: storage and X analytics can take the balance below zero. Top up to cover it before using paid features again.
Where do I see what I have spent?#
On the Billing page. The Usage tab shows what you spent, the number of paid actions, a daily chart and a breakdown by action. The Transactions tab lists every top-up, charge and refund, with receipts for top-ups.
What do the Studio terms say about credits?#
Credits are prepaid and not refunded, except where the law requires it. They have no cash value, cannot be transferred and can only be used in Studio by the workspace that bought them. A balance expires after 12 months with no top-up and no spending. Prices can change, and a change only applies to use after it. The full wording is in section 4 of the Studio terms.
Frequently asked questions
- How much is a credit worth?
The rate is shown in your wallet and on the prices page, next to every top-up amount. Prices for channels follow the network's own price and update automatically.
- Do credits expire?
Under the Studio terms, a balance expires after 12 months with no top-up and no spending. Any top-up or any paid use resets that.
- Can I get a refund for unused credits?
No. Credits are prepaid and are not refunded, except where the law requires it. Charges for X posts that never went out are given back to your wallet automatically.
- Can I move credits to another workspace?
No. Credits have no cash value and can only be used by the workspace that bought them.
- Why is my wallet on hold?
A card payment for a top-up was refunded or disputed, so the credits it bought were removed and the wallet was paused. Write to [email protected] to restore it.
- I am on a paid plan. Do I need credits?
No. Paid plans include X and never see the wallet, its prices or its locks.